Healthcare professional supporting a patient in a warm clinical setting
Serving West Tennessee

Your Care Journey, Simplified.

Navigate Medicaid, waivers, and healthcare systems with confidence. Our certified support coordinators in Bartlett, TN work alongside you to build a care plan that actually fits your life — not the other way around.

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What We Offer

Comprehensive Support for Every Need

From initial assessment to ongoing case management, we provide the full spectrum of support coordination services tailored to individuals and families across West Tennessee.

Support Coordination

Expert guidance through Medicaid waivers, service assessments, and care plan development. We handle the paperwork so you can focus on living.

Care Planning

Personalized care plans built around your goals, preferences, and lifestyle. We coordinate with providers to ensure every detail is covered.

Family Advocacy

We serve as your advocate in meetings with agencies, insurers, and service providers — ensuring your voice is heard and your rights are protected.

Medicaid Navigation

Understanding Medicaid can be overwhelming. We simplify eligibility, waivers, and billing questions so you always know what's covered and what's next.

Crisis Intervention

When situations become urgent, our team responds quickly to help stabilize care arrangements and connect you with emergency resources.

Community Resources

We maintain an extensive network of local providers, support groups, and community programs across West Tennessee to expand your care options.

Support coordination team in Bartlett meeting with a family

10+

Years serving West Tennessee families with compassion and expertise.

About Us

Rooted in West Tennessee. Committed to You.

Quality Care Support Coordination was founded on a simple belief: everyone deserves a care system that works for them, not against them. Based in Bartlett, we've spent over a decade helping individuals and families navigate the complexities of Medicaid, waiver programs, and community-based services.

Our team holds current certifications in Support Coordination (CCSC) and Direct Support Professional (DSP) credentials. We understand the systems because we work in them every day — and we bring that institutional knowledge to every family we serve.

Certified & Credentialed

CCSC and DSP certified staff

Locally Owned

Proudly based in Bartlett, TN

Person-Centered

Your goals drive every plan

Trusted Partner

Referenced by local agencies

How It Works

Your Path to Better Care

Getting started is straightforward. Here's what to expect from your first call through ongoing support.

1

Initial Contact

Call us or fill out our form. We'll schedule a no-obligation consultation to understand your situation and answer your questions.

2

Assessment

We conduct a comprehensive needs assessment — reviewing medical history, current services, goals, and gaps in your care plan.

3

Care Plan

Together, we build a personalized support plan aligned with your goals, connecting you with the right providers and resources.

4

Ongoing Support

We don't disappear after the plan is set. Regular check-ins, adjustments, and advocacy keep your care on track — year after year.

Client Stories

Trusted by Families Across West TN

"After my mother was discharged from the hospital, we had no idea where to start with her Medicaid waiver. Quality Care walked us through every step — the paperwork, the assessments, the provider meetings. They made a terrifying process feel manageable."

M.R.

M.R.

Bartlett, TN

"My son has special needs and navigating the system felt impossible. The support coordinator assigned to us actually knew his name, remembered his preferences, and showed up when she said she would. That kind of consistency is rare — and it means everything to our family."

D.L.

D.L.

Memphis, TN

"I was skeptical about needing a support coordinator — I thought I could handle it myself. Within two weeks, they'd found services I didn't know existed and connected me with people who truly understand what I'm going through. I wish I'd reached out sooner."

T.W.

T.W.

Germantown, TN

West Tennessee community landscape
Take the First Step

Your Care Plan Starts with a Conversation

Whether you're navigating a new diagnosis, transitioning from hospital care, or simply feeling lost in the system — we're here. Call us today for a free, no-pressure consultation.

(901) 443-5311 Send a Message
Get in Touch

Let's Start a Conversation

Have questions about our services? Ready to schedule a consultation? Reach out — we respond within 24 hours.

Our Office

3189 Kirby Whitten Rd
Bartlett, TN 38134-2854

Office Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: By appointment

Request a Consultation

Fill out the form below and we'll get back to you within 24 hours.

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